DELIVERY WITHIN AUSTRALIA (referred to as domestic delivery)
Delivery is charged on all orders within Australia starting from $8.00 per single item. Additional options like express shipping will be displayed at the checkout. Project One Putt may however offer free delivery from time to time.
Shipping within Australia may take from 2-8 business days, possibly an additional 2 days for rural deliveries. Most orders are dispatched next business day. We choose to deliver via Australia Post eParcel service or an appropriate domestic courier - once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.
When we use Australia Post’s eParcel service, they can deliver to your home address, work or PO box anywhere in Australia. We do not ship to freight forwarders. Courier deliveries cannot be delivered to a PO box. If you have specific instructions for delivery, please include these when placing your order or email email@example.com immediately after placing your order.
When you purchase online at www.project1putt.com.au, someone will need to be present to sign for your parcel. If there’s no one available to accept your delivery, a notification card will be left with further instructions depending on the applicable carrier.
If you would like your Project One Putt parcel left at your address without requiring a signature (or redirected to another address) simply click on the tracking number link in your despatch notification email and follow the instructions, depending on the applicable carrier. You also release Darb Sport Pty Ltd t/as Project One Putt from being liable if you should supply an incorrect address or a parcel is stolen from your property after delivery.
We offer international shipping to most countries from Australia. Your order will be charged in Australian Dollars (AUD) but will exclude Australian GST (Goods and Services Tax) which is currently 10%.
We generally use Australia Post International Parcel Post or DHL for all our international orders, but there may be instances where we use choose another international carrier. We don’t ship to international armed forces, freight forwarders or international PO Boxes. International orders will be dispatched within 2 days of your order. Tracking information will be provided to the email contact listed on your order. If you have not received tracking confirmation within 2 days of placing your order, you can contact us on firstname.lastname@example.org
International shipping is available at flat rates of $19 New Zealand and $29 rest of the world per single item. The cost does not include customs duty and/or tax charges please refer below. In the instance of a bulk order please email anticipated quantity and delivery address to email@example.com for a tailored shipping quote.
Estimated Delivery Time for international orders is between 4–10 business days. These delivery time frames include the processing of your order by our warehouse team and the time it takes for our delivery partners to get your order to you. Your order may be held up waiting for customs clearance and this is out of the control of Project One Putt.
International orders are charged in Australian dollars (AUD) or selected currencies via shopify payments. The exchange rate is determined by shopify, international credit-card providers or banks, who may add an additional processing or administration charge. The international credit-card holder is liable for this.
Please list any specific instructions for delivery when placing your order online or via email firstname.lastname@example.org prior to your order being shipped from our warehouse.
INTERNATIONAL TAXES, IMPORT DUTY AND CUSTOMS DUTY
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer.
Darb Sport Pty Ltd t/as Project One Putt has no control over customs policies and charges, which vary from country to country. For further information, please check with your local authorities.
For international deliveries, the recipient is the importer of record and must comply with all laws and regulations of the destination country. As legislation and policies vary from country to country, please refer to local government sources for more information on delivery restrictions.
Darb Sport Pty Ltd t/as Project One Putt is not responsible for payment of additional taxes, import levies and/or customs duty that may be payable in the purchaser’s country of delivery. These are to be paid by the customer direct to the relevant authority.